Smile Shop

πŸ“¦ Refund and Returns Policy

This is a sample page outlining our Refund & Return Policy to ensure a smooth shopping experience.

πŸ” Overview

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.

To qualify for a return, your item must:
βœ… Be unused and in the same condition as received.
βœ… Be returned in its original packaging.

🚫 Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, newspapers, magazines).
  • Intimate or sanitary products.
  • Hazardous materials, flammable liquids, or gases.

Additional Non-Returnable Items:
❌ Gift cards
❌ Downloadable software products
❌ Some health and personal care items

To complete your return, a receipt or proof of purchase is required.
πŸ“Œ Do not send your purchase back to the manufacturer.

πŸ’° Partial Refunds (if applicable)

In certain situations, only partial refunds are granted, such as:

  • Books with obvious signs of use.
  • CDs, DVDs, VHS tapes, software, video games, vinyl records that have been opened.
  • Items not in their original condition, damaged, or missing parts not due to our error.
  • Items returned after 30 days from delivery.

πŸ’³ Refunds

Once we receive and inspect your returned item, you will receive an email notification confirming its arrival. We will then inform you if your refund request has been approved or denied.

If approved, your refund will be processed. A credit will then be applied automatically to your credit card. Alternatively, it will go to your original payment method within a certain number of days.

⏳ Late or Missing Refunds

If you haven’t received your refund yet:
1️⃣ Check your bank account again.
2️⃣ Contact your credit card company (it may take some time for your refund to be officially posted).
3️⃣ Reach out to your bank, as processing time can vary.

If you have done all this and still have not received your refund, please contact us at {email address}.

πŸ›οΈ Sale Items

πŸ”Ή Only regular-priced items can be refunded. Sale items cannot be refunded.

πŸ”„ Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, email us. Contact us at {email address}. Send your item to: {physical address}.

🎁 Gifts

  • If the item was marked as a gift when purchased, it will be shipped directly to you. You will receive a gift credit for the return value. Once the returned item is received, a gift certificate will be sent to you.
  • If the item was not marked as a gift, the refund will be sent to the gift giver. Alternatively, if the gift giver had the order shipped to themselves, the refund will be sent to them. They will then give it to you later.

🚚 Shipping Returns

To return your product, mail it to: {physical address}.

  • Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on your location, the time it may take for your exchanged product to reach you can vary.
  • For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

❓ Need Help?

For any questions regarding refunds and returns, please contact us at {email address}.

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